Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
By ordering any Products from us, you agree to be bound by these terms and conditions and the other documents referred to in them.
If you do not agree with the terms and conditions set out below, you should not place an order for Products with shoop-shoop.co.uk
These terms and conditions may change from time-to-time, so please ensure you read them each time you order from us.
These Terms and Conditions do not affect your statutory rights
1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Shoop-Shoop Limited whose trading name is Shoop-Shoop a company registered in England and Wales under number 9885313 whose registered office is at 67 Hounslow Road, Feltham London, TW136QA, United Kingdom with email address theodor-AT-shoop-shoop.com; (the Supplier or us or we or the Company).
2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. Before placing an order on the Website, you will be asked to agree to these Terms and Conditions by clicking on the checkbox preceding the phrase “I agree with the terms & conditions and I adhere to them unconditionally(read)". If you do not click on this checkbox, you will not be able to complete your Order. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
5. Delivery Location means the Supplier's premises or other location where the Goods are to be supplied, as set out in the Order;
6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
8. Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
10. Website means our website www.shoop-shoop.co.uk on which the Goods are advertised.
11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size, colour, design on the garment of the Goods supplied.
12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
13. All Goods which appear on the Website are subject to availability.
14. We reserve the right to make changes to any content on the site (eg goods descriptions, photos, prices, specifications) without any prior notice
16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.
17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject, it for any reason although we will try to tell you the reason without delay.
18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.
19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract (usually in seconds), but in any event not later than the delivery of any Goods supplied under the Contract.
20. Any quotation is valid for a maximum period of 10 days from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.
24. You must pay via PayPal with your Order and we can take payment immediately or otherwise before delivery of the Goods.
25. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
26. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
27. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
28. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us using our cheapest delivery option, and we will pay the costs of this.
29. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
30. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
31. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
32. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
33. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, examine the Goods before accepting them.
34. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
35. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them.
36. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
37. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
a. goods that are made to your specifications or are clearly personalised;
b. goods which are liable to deteriorate or expire rapidly.
38. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
a. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
Right to cancel
39. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason. (This is your statutory right under the Consumer Contracts Regulations 2013. Please see “Delivery and Returns” to find out our generous offer.
40. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
41. If you have received goods that are not of satisfactory quality (eg irregular hemming, uneven sleeves etc), is unusable or it does not match the product description then this a faulty item and you may have a statutory legal right to cancel the Contract (or to get the Product repaired or replaced or to get some or all of your money back). Please see “Delivery and Returns” for details
42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision. Please see “Delivery and Returns” for details
43. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation in the cancellation period
44. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
Deduction for Goods supplied
45. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
Timing of reimbursement
46. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
a. 14 days after the day we receive back from you any Goods supplied, or
b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
47. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
48. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
49. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired.
You agree that you will have to bear the cost of returning the Goods.
Please see “Delivery and Returns” for returning address.
50. For the purposes of these Cancellation Rights, these words have the following meanings:
a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
51. Our right to end the contract
In certain cases we reserve the right to cancel a contract. In these cases we will first inform you of our intention and we will fully acknowledge your rights to a refund of payments already done by your part.
Such cases (amongst others) are the following without being liable for any damage or costs: shortage of stock, wrong specifications (price, colour, etc) of an item on the website, not able to deliver at your area etc, if you fail to make full payment, if you deny to provide necessary information to fulfil an order etc.
52. Our right not to accept an order
We reserve the right not to accept your order. In case you have already made a payment for this order we will issue you a refund.
53. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
54. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
55. It is not a failure to conform if the failure has its origin in your materials.
56. The information on this web site, downloads from this website and emails from us, has been prepared with reasonable care and we have made every attempt to ensure that the information provided is accurate, reliable, legal, honest, decent and truthful. However we do not accept any responsibility or liability for the accuracy, content, reliability, legality, performance, suitability or completeness of the information and materials provided on this website for any particular purpose.
57. You agree that such information and materials downloaded, otherwise accessed through the use of our web pages or received by our emails, may contain inaccuracies or errors, and is obtained and used entirely at your own risk and that you will be entirely responsible for any resulting damage or loss.
58. No warranties, promises and/or representations of any kind, expressed or implied, are given as to the nature, standard, accuracy or otherwise of the information provided from us nor to the suitability or otherwise of the information to your particular circumstances.
59. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential, or other) whether arising in contract, tort or otherwise, which may arise as a result of your use of (or inability to use) this website, or from your use of (or failure to use) the information on this site or from your use of (or failure to use) the information received from us. IT SHALL BE YOUR OWN RESPONSIBILITY TO ENSURE THAT ANY PRODUCTS, SERVICES OR INFORMATION AVAILABLE THROUGH US (THIS WEBSITE, OUR EMAILS, ETC) MEET YOUR SPECIFIC REQUIREMENTS.
60. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier's other legal obligations; or (iii) any other liability for which it would be unlawful for us to attempt to limit or exclude liability. Subject to this, the Supplier is not liable for (i) loss or damage that was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit, loss of business, business interruption, loss of business opportunity) to the Customer's business, trade, craft or profession which would not be suffered by a Consumer - because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
61. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
62. In the event of any failure by a party because of something beyond its reasonable control (including without limitation strike, failure of suppliers, failure of telecommunications networks, riot, earthquake, storm, flood, etc):
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery and any right to cancel, below.
63. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
64. Disputes can be submitted to the jurisdiction of the courts of England
65. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers are encouraged to contact us to find a solution. We will aim to respond with an appropriate solution within 5 days. Please see “Complaints” Clause for details. .
We do our best to deliver fine quality products.However if Shoop-Shoop made any error with respect to the order, or if you have another complaint, we are here to help. Always.
66. You can send your complaint by email at: theodor-AT-shoop-shoop.com, having “Complaint” as a subject, and we’ll do our best to respond with an appropriate solution within 5 days. We'll always find a solution.
67. However in case that no solution is found, we have to inform you that since 2016 you can submit your complaint to the European Commission’s online dispute resolution platform (the ODR Platform). You can find ODR here: https://webgate.ec.europa.eu/odr.
68. All e-mails or letters sent to us must be written in the English language
69. Copyright and other relevant intellectual property rights exist on all text and images relating to our designs, products, texts, and services and the full content of this website, and they can not be used from anyone and for no reason without our permission.
70. Copying, Saving, Distribution, modification, re-posting etc of data, images, video etc of shoop-shoop.co.uk is illegal and we reserve the right to take any appropriate legal action in the case of breach of any type of right referring to our intellectual property.
71. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
Privacy & Cookies
Delivery & Returns
73. You acknowledge and agree to be bound by the terms of our Delivery & Returns Policy [link]
74. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).